Privacy policy
PRIVACY POLICY
This Privacy Policy describes how pedalpawn.com (the “Site”, “we”, “us”) collects, uses and discloses personal information when you visit the Site, make a purchase, contact us, or interact with our marketing.
Other policies published on this website (including our Terms of Service, Shipping Policy, Refund Policy, Cookie Policy, Trades Policy and Competition Policy) form part of this Privacy Policy.
Contact Details
Email: team@pedalpawn.com
Mail: Pedal Pawn LTD, 21 Orton Enterprise Centre, Peterborough PE2 6XU, United Kingdom
Personal Information We Collect
Device Information
• Purpose: To load the Site accurately and optimise performance and analytics.
• Sources: Cookies, log files, web beacons, tags, or pixels.
• Data: Browser version, IP address, time zone, cookie info, pages viewed and other interaction data.
• Shared With: Shopify and analytics services (e.g. Google Analytics).
Order Information
• Purpose: To process orders, take payment, fulfil shipping, provide invoices, and detect fraud.
• Sources: Provided directly by you at checkout.
• Data: Name, billing & shipping addresses, payment information, email address, phone number, and order history.
• Shared With: Shopify, GoDaddy, PayPal, Stripe, Royal Mail, Interparcel, QuickBooks and other operational partners.
Support Information
• Purpose: To provide customer support.
• Sources: Directly from you.
• Data: Name, email, and the content of your message.
Marketing & Advertising
When you make a purchase, we may use your email address and purchase history to send marketing emails about new products and offers (soft opt-in under UK PECR). You can unsubscribe at any time.
We also use cookies and advertising tools (e.g. Facebook, Instagram, Google) to show relevant ads.
Opt-out pages:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Lawful Basis for Processing (GDPR / UK GDPR)
We process your personal data under the following legal bases:
• Contract – to fulfil purchases and provide services
• Legitimate Interests – including fraud prevention and direct marketing to existing customers
• Consent – where required for certain cookies or marketing types
Retention
We retain order information for legal/tax requirements. Marketing data is retained until you unsubscribe or request deletion.
Your Rights
You may:
• request access to your personal data
• request correction
• request deletion
• object to certain processing (e.g. direct marketing)
• request data portability
To exercise rights, please contact us using the details above.
Cookies
See our Cookie Policy for full details: https://pedalpawn.com/tools/cookies
International Data Transfers
Your information may be processed outside the UK/EEA (e.g. Canada and the United States). We rely on Shopify’s data protection measures for compliance with GDPR and UK GDPR. See Shopify’s GDPR Whitepaper for details.
Updates
We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect when changes were made.
Last Updated: 10/11/2025